Terms of Service

These terms govern your use of ContentCrab, operated by ContentCrab Ltd. By creating an account or using the service, you agree to these terms. If you do not agree, please do not use ContentCrab.

Description of service

ContentCrab is an AI-powered newsletter generator. It allows you to add industry news sources, scrape articles via RSS feeds, summarise and score them using AI, and generate newsletters written in your configured voice profile. The service produces content for LinkedIn posts and email newsletters that you can edit and publish through your own channels.

Account registration and security

You must provide accurate information when creating an account. You are responsible for keeping your login credentials secure and for all activity that occurs under your account. If you suspect unauthorised access, contact us immediately at support@contentcrab.co.

Acceptable use

When using ContentCrab, you agree not to:

• Use the service for any unlawful purpose or to collect content in violation of applicable laws
• Attempt to circumvent rate limits, access controls, or security measures
• Use automated tools to access the service beyond what ContentCrab provides through its own interface and API
• Generate content that is defamatory, hateful, or deliberately misleading
• Resell or redistribute the service itself without written permission

We reserve the right to suspend or terminate accounts that violate these rules.

Intellectual property

Your content. You own the newsletters and other content that ContentCrab generates for you. You are free to publish, edit, and distribute it as you see fit.

Our platform. The ContentCrab application, its design, code, and branding remain the property of ContentCrab Ltd. These terms do not grant you any rights to our intellectual property beyond using the service as intended.

Third-party content

ContentCrab scrapes and summarises articles from third-party news sources. The original articles remain the property of their respective publishers. ContentCrab provides summaries and relevance scores to help you curate content, but you are responsible for ensuring that your use of third-party material complies with applicable copyright and fair use laws. We recommend always linking back to the original source when referencing third-party articles in your newsletters.

Payment terms

ContentCrab offers a free Starter tier and paid plans (Pro and Team). All payments are processed through Stripe.

• Paid plans are billed monthly or annually, depending on your selection
• All paid plans include a 14-day free trial
• You can cancel at any time. When you cancel, your plan remains active until the end of the current billing period
• We do not offer refunds for partial billing periods, except where required by law
• We may change our pricing with at least 30 days notice. Existing subscriptions will be honoured at their current rate until the next renewal

Service availability

We aim to keep ContentCrab available and reliable, but we cannot guarantee uninterrupted service. Downtime may occur for maintenance, updates, or reasons beyond our control. We do not offer a formal uptime SLA. Where possible, we will give advance notice of planned maintenance.

Limitation of liability

ContentCrab is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we exclude all warranties, whether express or implied. We are not liable for any indirect, incidental, or consequential damages arising from your use of the service, including loss of profits, data, or business opportunities. Our total liability for any claim related to the service is limited to the amount you paid us in the 12 months before the claim arose.

Termination

By you. You can delete your account at any time from your account settings. Your data will be removed within 30 days.

By us. We may suspend or terminate your account if you violate these terms, abuse the service, or engage in activity that harms other users or the platform. We will make reasonable efforts to notify you before taking action, except in cases requiring immediate response.

Governing law

These terms are governed by the laws of England and Wales. Any disputes arising from these terms or your use of ContentCrab will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to these terms

We may update these terms from time to time. When we do, we will update the effective date at the top of this page. For significant changes, we will notify you by email or through the application. Your continued use of ContentCrab after changes take effect constitutes acceptance of the updated terms.

Contact

If you have questions about these terms, get in touch at support@contentcrab.co.